ITIL® Service Operation is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Operation focuses on the principles, processes, operational activities and functions that enable organisations to manage the performance of their products and services.
This course is available in the following formats:
Request this course in a different delivery format.
Delegates will gain knowledge and skills to:
• Discover the principle, purpose, scope and objectives of service operations within the organization
• Identify the participation of staff of service operation with another stages of service lifecycle
• Get to know about the structure and organisation of service operations functions
• Determine the various risks and challenges involved in the activities or functions of Service Operations
This ITIL® Service Operation Online course is offered by VMEdu who is an Accredited Training Organization of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
The ITIL® Service Operation exam validates knowledge of the Service Operation stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
A basic IT literacy and approximately two years IT experience are highly desirable. The professional must hold ITIL® Foundation before attending this ITIL® Intermediate Service Operation Course.
The target group for the ITIL Intermediate SO Certificate includes, but is not limited to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.
Delivery Format: E learning